Careers at CHHOP

Organization Information: 

Our focus at CHHOP is housing and food equity. We operate a shelter for unhoused adults of all genders, including veterans, a collaborative housing and support services program for domestic violence survivors and their families, a permanent supportive housing program for chronically homeless individuals with a disability, a large “farm to pantry” food pantry and a rental arrears and community services program for immigrants and low-wage workers.

Client Care Specialist Supervisor / Coordinated Entry Assessor

Location: Peekskill, NY

Reports to: Chief Program Officer, Peekskill

Schedule: Flexible to meet 24/7 operational needs, including evenings, weekends, and holidays

Salary: $62,000+ medical and other benefits

Position Summary

Reporting to the Chief Program Officer- Peekskill, the Client Care Specialist Supervisor/ Coordinated Entry Assessor leads the Coordinated Entry process for all clients entering Jan Peek House. This role is responsible for client data entry, monitoring timeliness and accuracy of all records, and providing training and supervision to Client Care staff. Supervisory duties include overseeing the Coordinated Entry process and the daily operations of direct care responsibilities.

Key Responsibilities

Staff Supervision & Development

• Supervise, coach, and support Client Care staff to deliver high-quality, client-centered services
• Promote a culture of accountability, service excellence, and trauma-informed care
• Monitor staff performance, documentation, and adherence to program standards
• Lead and coordinate team meetings to communicate updates and ensure alignment
• Schedule, monitor and maintain training and documentation
• Other duties as assigned

Operations & Coverage

• Ensure 24/7 program coverage, including scheduling and emergency staffing as needed
• Enforce program policies and promote a structured, respectful environment for clients and staff
• Identify operational challenges and implement process improvements to strengthen program effectiveness

Coordinated Entry & Client Services

• Oversee client intake, assessments, and coordinated entry processes to support timely access to housing and services
• Enter client data and ensure timeliness and accuracy of all records

Qualifications

Education
Some college or trade school education, or 5+ years working in social services

Experience
Minimum of 2 years in a leadership or supervisory role

Requirements

• Knowledge of issues related to homelessness, mental illness, and trauma
• Proficiency with Microsoft Office products and databases

Valid driver's license, insurance, personal vehicle, and clean driving record for at least 5 years

Skills & Abilities

• Strong commitment to social justice and equity
• Ability to work effectively with diverse populations
• Excellent time management and organizational skills
• Self-motivated and flexible, with the ability to adapt to urgent situations

To Apply

Submit a cover letter and resume at chhop.org/jobs. No calls, please.

CLIENT CARE WORKER   (ongoing)

Job Description:
Provide direct care, guidance and supervision to adults of all genders who are homeless and guests of CHHOP’s Jan Peek House shelter. Conduct initial intake and enter client information into a case management system. Provide a safe and structured environment for clients. Engage clients in activities and provide supplies including linens, food, clothing, and personal care items. Conducts oversight of routines of daily living. Draft reports, including narratives and incident reports. Maintain open communication with colleagues/supervisors. Carries out any other assignments as needed.

Qualifications:   

• High School Diploma
  
• Excellent oral and written communication skills
  
• Ability to work in a team
  
• Ability to multi-task 
  
• Excellent technology skills 
  
• Ability to work with a diverse population
  
• Sensitivity to marginalized individuals and communities
  
• Sensitivity to client trauma
  
• Commitment to working with homeless individuals in an environment that respects the human dignity of all.
  

Principal Activities: 

• Maintain a safe and structured environment by greeting and assessing clients
  
• Conduct initial intakes and enter guests’ information into an electronic case management system
  
• Develop good relationships with guests and contribute to the development of a positive atmosphere
  
• Ensure guests follow Jan Peek House Rules and procedures
  
• Draft reports, including drafting narratives and incidents about guest behavior/activity and concerns
  
• Interact with clients through activities and conversation.
  
• Distribute client necessities, including clothing and linens
  
• Prepare healthy snacks and meals
  
• Maintain regular and timely communication with colleagues and supervisors
• This position requires flexibility to support continuous client care and safe program operations. While a primary schedule may be assigned, Client Care Workers may be required to work alternate shifts, including overnight shifts, weekends, and holidays based on program and organizational needs.
  

Salary Range: Hourly wages begin at $19.  CHHOP provides all eligible full- and part-time employees with a comprehensive set of benefits that include PTO, Medical, Life, & Dental Insurance, 

401 (k) Plan, Holidays EAP, etc.

No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.